I spent the better part of two decades inside one of the most regulated environments in the world, and I have spent the last several building operations for a nonprofit that serves people with disabilities. The throughline is the same: make the numbers true, make the systems hold, and make the people doing the work feel set up to win.
At Citi, I rose from the customer-service phones to Operations VP, Business Risk and Control Officer. I held full staffing oversight for the credit-card division, with 30 direct reports and roughly 300 indirect, and oversaw a $25M to $30M commercial card portfolio. From 2010 to 2022 I went through close to 30 government audits, OCC, CFPB, internal, and ICRM, with fines, corrective-action plans, and program authority on the line. I never failed one.
At Beacon Group, I ran operations, finance, HR, and compliance for 214 sites statewide, around 300 employees and a $4M-plus budget. I grew revenue by $1M, recovered $100K, cut costs 23% by rescuing a failed payment-plan rollout, and rebuilt all 214 site contracts for $1.2M-plus in combined value. I secured CARF, CIMS, and DES accreditations that opened new funding streams, and lifted audit performance from 64.3% to 98.7% in six months.
I am based in Tucson, Arizona, a mother of two, and speak Greek fluently. I am currently completing studies in Business and Accounting. I am most at home where careful analysis meets real consequences for real people.
